Frequently Asked Questions

Everything you need to know about our handcrafted jewelry and accessories.

How should I care for my Lucite jewelry?

To maintain the luster of your Lucite pieces, clean them with a soft, dry cloth. Avoid contact with perfumes, hairsprays, and harsh chemicals, as these can dull the finish.

What is your return policy?

We offer returns on unworn, non-final sale items within 30 days of purchase. Items must be returned in their original packaging with all tags attached.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local duties.

Are your jewelry pieces covered by a warranty?

We stand behind the quality of our craftsmanship. Alexis Bittar offers a one-year warranty on manufacturing defects from the date of purchase.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

Can I have my jewelry repaired?

Yes, we offer repair services for items purchased directly through our website or boutiques. Please contact our customer service team with photos of the item to initiate a repair request.